Frequently Asked Questions
How do we order tarpaulin from your company?
We generally ship the tarps worldwide by sea. The products will be in a shipping container when arriving at the port. You will be responsible for picking up your shipment and customs clearance on your side. But in some cases, we can deliver the goods in other ways: Air Cargo: For urgent and small orders, we can send the goods to your hand by air, it is fast and the cost is also expensive. Deliver the Goods to Your Forwarder in China: If you have any forwarder (or partner) in China (Guangzhou, Yiwu, Shenzhen), we can deliver the goods to their place, and they can take care of delivery for you after receiving the goods.
How do we order tarpaulin from your company?
Inquiry tarpaulins firstly, by simple e-mail to us or making a call about the tarpaulin you are interested in. Then we offer not only good quality tarpaulins with reasonable prices, but also admirable and professional service.
What’s the payment term of your company?
For small orders, we prefer 100% T/T in advance. Payment Method: T/T, or pay us RMB directly. T/T: T/T means telex transfer. It is the most traditional payment method. If you have any friends in China, you can let your friend pay us RMB.
Are all the tarps basically the same?
No. Different tarps have huge performance and differences. Generally you get what you paid for when you shop for tarps and covers. Please see the covers and tarps comparison above for differences among different tarps.
What is finished size?
For covers and tarps, finished size is the size of the actual finished cover and tarp.
What is the difference between cut size and finished size? Are they the same?
Cut size and finished size are not the same. Cut size is the size of the fabric when the fabric is cut and before the final cover or tarp is made. After the hems of fabric are folded and stitched and seams are sewn, the finished cover or tarp is slightly smaller than the actual cut size. The size of the actual finished cover and tarp is called finished size. Some products on SanxinTarp are measured by Cut Size, while others are measured by Finished Size. So, please pay attention to the specifications of the individual products. Should you have questions, please call our customer service representatives.
I do not see the size I need. Can SanxinTarp make the cover or tarp of the particular size for me?
Yes. SanxinTarp custom make covers and tarps according to your specifications, including fabric type, fabric weight, fabric color, grommets and other requirements. Please see Custom Tarps page for more information.
Is heavier canvas treatment better?
Not necessarily. Heavier canvas treatment might actually mean more wax and therefore lower grade chemicals. This is because normally the more wax in the canvas tarp treatment chemicals, the lower grade canvas treatment. More wax does not necessarily make a canvas tarp better. To properly evaluate the quality of a canvas treatment, you need to actually look at the type of treatment.
Why is my tarp a few inches smaller than the size specified?
It is likely the tarp received is cut-size. Cut size is size of the fabric. When tarp is made, after the edges are folded and seams heat sealed, the final tarp’s size is slightly smaller than the fabric size, or cut size.
Does SanxinTarp custom make covers and tarps according to my size, color and other specifications?
Yes. SanxinTarp custom make covers and tarps according to your specifications, including fabric type, fabric weight, fabric color, grommets and other requirements. Please see Custom Tarps page for more information.
Are there any differences among chemical treatments of canvas tarps?
There are many different canvas treatments. Most canvas tarps are treated with standard grade mix of chemicals. Premium canvas treatments uses better set of chemical mixes and are more expensive. In general, the lower-end treatments the more wax in the treatment.
Are custom tarps returnable or refundable?
No. Custom tarps are not returnable or refundable unless SanxinTarp make material mistake in manufacturing the covers or tarps. Please see our return policy page for more info.
What is cut size?
Cut size is the size of the fabric when the fabric is cut and before the final cover or tarp is made. When the hems of fabric are folded and stitched and seams are sewn, the finished cover or tarp is slightly smaller than the actual cut size.
Can you make the size precise down to the inches?
Yes and no. SanxinTarp can make tarp size precisely down to inches. However, precise size measurement is not recommended for poly tarps, canvas tarps or mesh tarps due to their elastic nature. Additionally, canvas tarps can slightly shrink over time. If you want size-stable covers or tarps, we recommend using vinyl tarps.
What is Denier?
Denier is a unit of measure for the linear mass density of fibers. It is defined as the mass in grams per 9,000 meters, or 1 denier = 1 gram per 9,000 meters. Normally the higher the denier count, the higher quality of the tarp’s fabric mesh.
Can I use canvas covers indoors?
Canvas tarps not recommended for indoors use because a canvas tarp’s wax and dye may rub off and stain indoor surfaces, such as carpet, wood floor, etc. For indoor covers, consider poly covers, poly tarps, vinyl covers, vinyl tarps, untreated canvas, premium finish natural white canvas, nylon tarps or neoprene covers.
What’s the packaging of the tarpaulin rolls and sheets?
We usually provide bag, bale or carton or packaging for the tarpaulin sheets, and pack the rolls on paper core tubes and wrapped in same tarpaulin fabric. We understand the power of brand marketing. We can provide a unique packaging solution for your order, such as custom branding labels on the rolls, and custom designs for your cartons. If you want a different visual solution for your business, freely talk to us now, we have an in-house design team to help you.